FAQ

How to Create a FoPay Account?

1) Go to https://wallet.fopay.io and click Don’t have an account? on the bottom of the page.

2)  Fill in the registration form and click Create account.

3) Check your email — you’ll get a confirmation link. Click Confirm to complete the registration process.

How to Log in to the FoPay Account?

1) Go to https://wallet.fopay.io (or run your mobile app). Enter your email and password, then click Login.

2) If you are logging in from a device for the first time you need to pass through verification. You’ll get an email with the verification link — click Confirm using the device you want to verify.

3) After the verification succeeds click Go to login and enter your email and password once again.

How to Enable Two Factor Authentication?

1) Make sure that the Google Authenticator app has been installed on your mobile device. The application is available on Google Play and App Store.

2) Go to the Profile page and find the Two factor authentication field. Click Enable.

3) Follow the instruction on your screen to create the FoPay record for your Google Authenticator.

4) Remember not to delete Google Authenticator app from your device. Every following login you will be asked to enter current six-digit code from Google Authenticator app. Google Authenticator generates a new code every 30 seconds, so it’s not allowed to use an old code once again. 

Note: 

In case of losing access to the Google Authenticator app, the current code can be sent via email. To do that use the Can’t get code? option.

How to Manage Your Accounts?

By default, the list of accounts contains not all supported cryptocurrency. To add or delete the currency you should:

1) Click Manage accounts on the bottom of the currency list.

2) Click Add to add hidden currency or Hide to remove the currency from the list.

 

What is the FoPay Address and How to Use It?

The FoPay Address is a special internal address of the user’s cryptocurrency account. It can be used to transfer cryptocurrency between the FoPay users without paying blockchain commissions. Moreover, the transfer to the FoPay address is faster than the transaction on the blockchain and cannot be tracked externally, because it is performed inside the closed system.

You can use the FoPay addresses only when sending funds from your FoPay account. Such addresses are not valid for any other platform

How to Receive a Cryptocurrency Transfer?

The first way — from the general list of accounts:

1) Click Receive on the main page with a list of cryptocurrency accounts.

2) Select the currency you want to receive in the drop-down menu.

3) Copy the blockchain address or select the option Show QR Code of my address to display the QR code.

4) Make a deposit by sending the currency to the specified address.

 

The second way — from the page of the selected account:

1) Select a cryptocurrency from the general list of accounts and open the currency page.

 

2) Click Receive.

 

3) Copy the blockchain address or select the option Show QR Code of my address to display the QR code.

4) Make a deposit by sending the currency to the specified address.

 

IMPORTANT NOTE! It is highly recommended to use the FoPay addresses for fast transfers between the FoPay users without paying blockchain fees. When sending cryptocurrency to the blockchain address of another account, first the funds will be withdrawn from the sender’s account, then the recipient’s account will be replenished. In this case, the blockchain commission will be charged, and it will take more time to make the transfer. When sending coins to the FoPay address, the blockchain commission is not charged, and the transfer is completed in a few seconds.

How to Send Cryptocurrency?

The first way — from the general list of accounts:

1) Click Send on the main page with a list of cryptocurrency accounts.

2) Select the currency you want to send in the drop-down menu.

3) Enter the recipient’s address in the Blockchain or FoPay address field, and the amount of coins you want to send in the Amount to send field.

4) Сheck out the fees and the total amount of withdrawal.

5) Send coins to the specified address by clicking Send.

 

The second way — from the page of the selected account:

1) Select a cryptocurrency from the general list of accounts and open the currency page.

2) Click Send.

3) Enter the recipient’s address in the Blockchain or FoPay address field, and the amount of coins you want to send in the Amount to send field.

4) Сheck out the fees and the total amount of withdrawal.

5) Send coins to the specified address by clicking Send.

 

IMPORTANT NOTE! It is highly recommended to use the FoPay addresses for fast transfers between the FoPay users without paying blockchain fees. When sending cryptocurrency to the blockchain address of another account, first the funds will be withdrawn from the sender’s account, then the recipient’s account will be replenished. In this case, the blockchain commission will be charged, and it will take more time to make the transfer. When sending coins to the FoPay address, the blockchain commission is not charged, and the transfer is completed in a few seconds.

How to Pass Verification (KYC)?

User verification is required to unlock the full functionality of the account. KYC is not required for depositing and storing funds in the FoPay account. It’s automatically requested when you send any amount of coins to any other address for the first time.

 

To can pass verification with one of the following documents: 

– national ID;

– passport;

– driver’s license.

 

The owner’s name in the selected document must be written or duplicated in Latin letters. Expired documents are not accepted. If the document has a lifespan, this should be stated.

 

The KYC procedure:

1) Send funds to any other address. It can be either a transfer to a FoPay user within a FoPay address or a withdrawal of funds to other platforms. The currency and amount do not matter.

2) If the verification has not been completed earlier, the system will display a message about the need to pass KYC. You need to follow the link at the end of the message (click here).

3) Carefully fill in the opened form, without making mistakes. Enter the first and the last name in the corresponding fields in Latin letters, exactly as it is stated in the selected document.

4) Upload a photo of the document and a selfie with the selected document.

5) Send data.

6) In the absence of errors, verification will be completed within 24 hours. Profile verification status will be changed to completed.

Notes:

– Sometimes the process can take longer than 24 hours. In this case, it is necessary to wait until the verification is completed.

– In case of detecting the errors, the data will be rejected. You will get a notification to the email address which was provided during the registration of the account. You must go through the procedure again with errors corrected following the instructions from the notification.

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